Privacy Policy – Thai Canna Medical

Effective Date: May 2025
Website: https://thaicannamed.com

Thai Canna Medical (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal and medical information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your data, in compliance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand and the Department of Thai Traditional and Alternative Medicine (DTAM) telemedicine regulations.

1. Scope

This Privacy Policy applies to all users of thaicannamed.com and any services offered through our telemedicine platform, including medical consultations, prescriptions, and patient care management.

2. Information We Collect

We collect personal and medical data necessary for your healthcare, which may include:

Full name, contact details, and identification information
Medical history, diagnoses, and treatment records
Telemedicine consultation data (audio, video, chat transcripts, if applicable)
Prescription information (including medical cannabis prescriptions)
Payment and billing details
Appointment scheduling information

We only collect data that is directly relevant to providing you with safe, effective medical services.

3. How We Use Your Information

Your data is used solely for purposes related to your treatment, including:

Providing telemedicine consultations and follow-up care
Preparing and issuing prescriptions (including medical cannabis)
Managing appointments, payments, and medical records
Fulfilling legal reporting requirements to the Ministry of Public Health
Improving our services, systems, and compliance processes

We will not sell, rent, or trade your personal information to third parties.

4. Data Storage and Retention

Your personal and medical data is stored in secure systems with restricted access.

Retention: Data is stored for 3 years from your last treatment date and then permanently deleted, unless a longer period is required by law.
Security Measures: We use encryption, secure servers, and strict access controls to safeguard your information.

5. Third-Party Data Sharing

We may share your data only with trusted third parties necessary for your care or as required by law:

Licensed healthcare professionals involved in your treatment
Accredited laboratories and pharmacies
The Ministry of Public Health for mandatory reporting
Secure IT and cloud service providers for system operations

All third parties are required to comply with PDPA standards.

6. Cross-Border Data Transfers

If your data is stored or processed outside of Thailand (e.g., via secure cloud services), we will implement appropriate safeguards in compliance with the PDPA to ensure your data is protected.

7. Your Rights

You have the following rights under the PDPA:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or outdated information.
Deletion: Request deletion of your data where applicable.
Consent Withdrawal: Withdraw consent to data processing at any time.
Complaint: File a complaint with the Personal Data Protection Committee (PDPC) if your rights are violated.

Requests can be made by contacting our Data Protection Officer (DPO).

8. Cookies and Website Usage

Our website may use cookies and similar technologies to:

Improve website functionality and user experience
Analyze traffic and usage trends

You can manage cookie preferences through your browser settings.

9. Updates to This Policy

We may update this Privacy Policy to reflect regulatory changes, new services, or security enhancements. Updates will be posted on this page with the revised effective date.

10. Contact Us

For questions, concerns, or to exercise your rights, please contact:

Data Protection Officer (DPO) – Thai Canna Medical
📧 Email: DPO@Thaicannamed.com
🌐 Website: https://thaicannamed.com